At Tarnock Garage, we aim to provide the best service possible to our customers.
If you think there’s something more we can do, please let us know. This gives us the opportunity to work with you to get things right. We are always happy to receive feedback to help us improve our service.
How can I log a complaint?
At the dealership in person
By sending us an email firstname.lastname@example.org
On the phone: 01934 750320. Please note that our telephone calls are recorded.
By writing to us: Tarnock Garage, Bristol Road, Tarnock, Axbridge, Somerset. BS26 2SL.
What information should I include to ensure my concern is dealt with quickly?
Your full name
The vehicle registration number
The name of the department or person you’ve dealt with
A description of your concerns or questions
What we can do to put things right
The best contact details for us to use
What happens next?
We are dedicated to investigating your concerns as quickly and efficiently as possible. Any complaint processed through these procedures will be dealt with in accordance with the requirements of the Data Protection Act 2018 and the EU General Data Protection Regulation.
If you are dissatisfied with our final response or the update provided at eight weeks, you can contact the relevant ombudsman.
For any regulated credit or hire agreement complaints you can contact the Financial Ombudsman Service. The Financial Ombudsman Service is free, independent and impartial. The Financial Ombudsman Service consumer helpline is available on 0800 0234 567 or 0300 1239 123 or you can visit their website at www.financial-ombudsman.org.uk, email them at email@example.com or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR.
For consumer complaints concerning non-financial services, you may refer the dispute to the free independent Advisory and Conciliation Service operated by The Motor Ombudsman, the government-backed, self-regulatory body for the motor industry. Peter Brace Ltd are willing to engage with this type of dispute resolution. For details of this service you can call the dedicated Code Advisory and Conciliation Service Consumer Advice Line on 0800 692 0825, submit an enquiry or complaint via the website www.themotorombudsman.org or write to Motor Codes Ltd, 71 Great Peter Street, London, SW1P 2BN.